Experience required: 0-3 years
Location: Chennai
Package: 2.5 - 3.0 LPA
Job Description
Greetings from Sitel Groups..!
Immediate openings for Technical support professionals for international troubleshooting process
Responsibilities:
Passionately provide L1-L2 phone, ticketing, email and remote technical support to the company's customers and business partners.
You will strive to understand perfectly what the client needs, gather all relevant information from them and resolve the case.
Be committed for our customers and share our dedication in striving to deliver world class technical & customer support and first call resolution!
Provide follow-up customer contact to ensure satisfactory resolution of incidents.
Co-operate with other members of the technical support team, sales team and other departments.
Follow standard processes and procedures;
Identify and escalate priority issues per Client specifications;
Redirect problems to appropriate resource;
Accurately process and record call transactions using a computer and designated tracking software;
Offer alternative solutions where appropriate with the objective of retaining customers and clients business;
Organize ideas and communicate oral messages appropriate to listeners and situations;
Follow up and make scheduled call backs to customers where necessary;
Stay current with system information, changes and updates
Job Qualifications:
Effective English oral communication skills
Excellent, analytical, listening and organizational skills
Excellent customer service skills and great enthusiasm for helping customers
Must be able to prioritize and complete all job duty requirements
Must be able to adhere to schedule changes based on department and/or business
Must be an energetic self-starter with the ability to work both independently and within a team
Excellent time management skills, attention to detail and the ability to multi task
Competent in MS office and web browser environments
Ability to continually display positive attitude.
Stay current with system information, changes and updates
Other details
Industry:BPO / Call Centre / ITESFunctional Area:ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category:Voice
Role:Associate/Senior Associate -(Technical)
Employment Type:Full Time, Permanent
Compensation:
Fresher Salary: 21,250 Per month + Free Pick & drop car facilities + other Benefits
Experienced Salary : 23,333 per month + Free Pick & drop car facilities + other Benefits
Additional Benefits
Attractive incentives and other employee benefits (Exclusive of CTC)
Free cab facilities (Home pickup and home drop)
Note: Job seekers Currently in Chennai can apply
Interview Timings: 10:00 AM - 6 PM
Mode of interview: Telephonic/ Video calls only
Interested applicants can respond to the job post.
For more information's kindly call Divya @ 9123508833/ 9087983552 or Apply here
Keyskills:
Customer Service, Customer Support, International Call center, Technical Support, Calling, Troubleshooting, International BPO, International Voice Process, Technical Support Engineer
To know more about company details -> click here
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